MUNICIPAL WATER & SEWER

Quinte West Water Tower

 

All enquiries regarding water and sewer billing and water and sewer service are now handled out of the office at 7 Creswell Drive, Trenton Ward. All enquiries for Batawa, Bayside, Frankford and Trenton (including Glen Miller) water/sewer service areas should be directed to the Water and Sewer office. The phone number for this location is 613-392-2841 ext. 4451 or 4453 and the fax number is 613-392-0714.

 

Water Rates - Residential/Commercial 

Monthly Base Charge

$10.00 per month (Based on a 5/8” & 3/4” meter)
The base charge applies to each unit for Multi-Residential/Commercial
The monthly base charge for Trailer Parks is $5.00 per unit.

Rate Structure

$0.67  per cubic metre 
$1.90 per /100 cubic feet

Bulk Water Rate

$1.45 per cubic metre
$5.50 per 1000 gallons

 

Sewer Rates - Residential/Commercial

Monthly Base Charge

$10.00 per month (Based on a 5/8” & 3/4” meter)
The base charge applies to each unit for Multi-Residential/Commercial
The monthly base charge for Trailer Parks is $5.00 per unit

Rate Structure

$0.58  per cubic metre
$1.65 per/100 cubic feet

 

Billing Schedule

Residential water and/or sewer accounts for all service areas are billed every two months.

Commercial water and/or sewer accounts are billed monthly.

Bulk water bills are billed monthly.

All bills are due as rendered on or by the given due date.

 

Methods of Payment

Payments can be made at most financial institutions, by telephone or PC banking, at City Hall at 7 Creswell Drive by cash, cheque or Interac and by Pre-Authorized payment.

Pre-Authorized payments are processed on the given due date ONLY.

Payments may be made at the Frankford Ward Office by cash or cheque only.

 

Paymentus:

Paymentus provides ratepayers the opportunity to make payments by credit card, either Mastercard or Visa. Payments may be made by Interactive Telephone Voice Response System (IVR) or the internet provided at the Paymentus Corporation’s website. City Hall and the Frankford Municipal Office will provide a computer that can be used to make payments but will not accept credit card payments over the counter.

The fees involved for using Paymentus are 2.65% for tax payments and for water payments there is a $5.95 charge for every $200.00 increments.

The Paymentus service fee will be collected in addition to the user’s bill payment total.

Toll Free 1-866-875-4399

 

Services and Fees

Contractor's residential flat rate - $25.00 per month.

Water main tap and inspection fee for 3/4" or 1" service - $100.00

Water main tap and inspection fee for 1 1/2" to 2" service $200.00

Water main tap and inspection fee for 4" to 12" service - $400.00

Inspection fee only $25.00

Supply and installation of a standard meter (5/8” or ¾”) - $200.00 (Meter remains the property of the City.)

Suppy and installation of all other meters – Cost Recovery (cost to purchase by the Municipality plus cost of installation. (Meter remains the property of the City.)

Reconnection after cut-off for non-payment - $20.00

Turn water off/on

    - for repairs - $20.00 (each trip) - overtime rate - $100.00 – within a 3 hour time period

    - to winterize - $20.00 (each trip) - overtime rate - $100.00

    - seasonal - $25.00 (per trip)

    - for demolition - No Charge

Change frozen/broken water meter including new meter and account information change:

    - during regular hours - $140.00

    - during overtime hours - $190.00

Finalizing Account

    - unscheduled meter reading - $12.00 (charged to former customer)

    - new account initiation - $12.00 (charged to new customer)

    - reversion of tenant account to owner - No Charge

Tenant Deposits

    - residential water only - $100.00

    - residential water/sewer - $150.00

    - general service (commercial and industrial) - 2X average annual monthly bill

(Deposits applied to final bill, surplus is returned to tenant without interest)

 

Billing Discrepancy

If a customer feels there is a billing discrepancy (on an actual reading only), the following steps should be taken: Check the reading on the outside readout and compare it to the current reading on the bill. Check the reading outside and compare it to the reading on the inside meter.

 

High Bills Due to Leaks

A running toilet uses a lot of water and this is often the cause of a high bill. Check the inside meter to see if the dial is continually turning. This will turn with a constant flow of water.

Tablets are available at City Hall, 7 Creswell Drive, Trenton to check for a leaking toilet.

 

Water Conservation

Water conservation is important for us, our environment and for future generations. Water is precious and preservation/conservation of this natural and valuable resource is vital to our City.

To ensure that this resource will be plentiful in the future, each of us must strive to use water as efficiently as possible and to become water-wise consumers.

Practicing conservation as a “Way of Life” can help avoid or at least lessen the likelihood of water shortages and/or inconvenient restrictions, and help you save money.

The City of Quinte West encourages you to think smart about water. Use these simple conservation tips to change the way you think about water and start conserving wisely.

 

Hydrant Flushing

Hydrant flushing ensures proper flows for firefighting as well as insures a fresh water supply to our residences. Sediment in the mains can be stirred up briefly during this process causing dirty water. If this occurs please run your tap until it clears, doing laundry during flushing may cause stains, we recommended that laundry not be done during this period.

Flushing will be carried out daily 7:30 am until 4:00 pm Monday to Thursday and 7:30 until 10:30 Fridays. We apologize for any inconvenience this may cause.

    Area #1 – May 31 to June 4 - west side of the Trent River, south of Dundas St.

    Area # 2 – June 7 to 11 – west side of the Trent River, north of Dundas St. and south of the CPR railroad bridge.

    Area # 3 – June 14 to 18 – west side of the Trent River, north of the CPR railroad bridge, including all of Telephone Rd.

    Area # 4– June 21 to 25– east side of the Trent River, south of Dixon Dr.

    Area # 5 – June 28 to July 2 – east side of the Trent River, north of Dixon Dr. and west of Sidney St

    Area # 6 – July 5 to 9 - east side of the Trent river, north of Dixon Dr. and east of Sidney St. (this does not include the PMQ”s)  

    Area # 7 – July 12-to 16– All of Frankford

    Area # 8 – July 19 to 23 – All of Sidney ward

    Area # 9 – July 26 to 30 – Glen Miller and Batawa (Batawa Wed. July 28th)

 

Water and Wastewater Rate Study

 


Watermain Repair